What are the delivery charges for orders from the Online Shop?

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal.

How long will delivery take?

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse about 2-5 day, the following work day.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

I have not yet received my delivery, although the stated delivery time has passed.

On rare occasions or in remote areas there sometimes might be a delay. NI unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.

Can I cancel my purchase?

You can cancel your order within one week of receiving the first goods delivery in writing or by e-mail (excluding customers in Japan).