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All duties, taxes, and import fees (if any) are the responsibility of the customer.

HUONG applies standard delivery service by default. Under this service, parcels are delivered to the registered address and may be left at the front door, with Proof of Delivery (POD) provided by the carrier. This delivery method helps avoid failed delivery attempts, returns to the warehouse, and additional storage or re-delivery fees that may occur when signature delivery is required but the recipient is unavailable.

Once an order is marked as delivered with valid POD, responsibility for the parcel transfers to the recipient. For added security, customers may request Delivery Signature Option by contacting us prior to shipment, ensuring the parcel is handed directly to the recipient.

Special case — refused international parcels. If a parcel is refused or left unclaimed upon arrival in the destination country, the order will be cancelled and is not eligible for a refund. We recommend reviewing your country’s import regulations and potential fees in advance to ensure a smooth delivery experience with HUONG.

Shipping delays or issues caused by customs, weather, or third-party carriers are outside HUONG’s direct control. We will do our best to assist where possible.

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IMPORTANT NOTICE

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